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Payment methods

How can I pay with Holiday Vouchers?Convert your paper Holiday Vouchers or pay directly online with Chèques Vacances Connect.How can I pay with my mountain wallet?If you have a positive balance, your wallet will appear in your cart.How can I update my bank details?You can update the credit card number used for membership renewal or ski pass purchases.How does automatic subscription renewal work?Every October 1st, subscriptions are automatically renewed, and you benefit from a 50% loyalty discount.I have a gift card, how can I use it?Enter its code in your customer account to credit your mountain wallet.What are the payment methods?You can pay for your ski passes with a credit card (Visa, Mastercard, Amex), Passe Montagne gift card, or Chèques-Vacances Connect.Why was my payment declined?The main reasons for a declined payment are: 3D Secure not validated or page closed too quickly, incorrect card number, or exceeding your payment limit.

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