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Buying a ski pass with Passe Montagne🎿 Before purchasing discounted ski passes, each skier must first subscribe to a Passe Montagne membership: 1 membership = 1 skier. Once the order is confirmed, the membership is activated immediately, allowing you to purchase your ski passes directly on our website.Can I buy a ski pass and reload my card in advance?Yes, but you must choose the exact day you plan to ski. All of our ski passes are dated.Can I buy family passes?Very few resorts offer a discount on family passes through our service.Can I buy pedestrian passes?In winter, the resorts only sell ski passes through our website.Can I cancel a ski pass?Once the order is confirmed and paid, cancellation is possible under certain conditions.Can Passe Montagne discounts be combined with station promotions?Wondering if our discounts can be combined with offers directly from the ski resorts?How do I buy my ski passes online at passemontagne.fr?Buy your ski passes at the last minute in more than 150 partner ski resorts!How does online reloading work technically?Our website is connected to the computers/servers of the ski resorts that offer online reloading.I can’t select more than one day — do you offer discounts on 6-day passes?Some of our partner resorts only offer deals on half-day or single-day passes.Loss or theft of the CardIf you lose your card during a ski day or trip, you must go to the resort ticket office. In other cases, you will need to purchase a new card.What happens if the ski resort is closed (fully or partially) on the day I bought my pass?Do not badge your pass if the resort is closed! Contact us first to avoid any issues.Which card can I use for the Savoie Grand Revard resort?The Savoie Grand Revard resort is unique in that it has two different ticketing systems: one for the Nordic area and one for the Alpine area.Which type of card/support should I buy or use depending on the resort?We offer the Passe Montagne Skidata/TeamAxess card, compatible with 95% of ski resorts, as well as the Alfi card. Below are the compatible resorts.Why can’t I use a DTA number for Chamrousse resort?Chamrousse resort changed its ticketing system 3 years ago. They switched from Skidata (DTA) to TeamAxess (WTP).

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