I haven’t received my Passe Montagne order

Orders placed before 10 a.m. are shipped the same day (except weekends and public holidays).

If your delivery time has been exceeded, please fill out our contact form.

Delivery times:

Partner store: Immediate pickup once payment is confirmed. Go to the store and provide your name or order reference. See store list
Standard mail (Lettre verte): 2 to 10 business days
Colissimo home delivery: 2 to 3 business days
Mondial Relay: 3 to 10 business days
Chronopost (home or pickup point): 1 to 2 business days

Delivery times vary depending on the shipping method selected. If the expected business day timeframe has passed, please contact our customer service.