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I haven’t received my Passe Montagne order
Delivery times vary depending on the shipping method selected. If the expected business day timeframe has passed, please contact our customer service.
Orders placed before 10 a.m. are shipped the same day (except weekends and public holidays).
If your delivery time has been exceeded, please fill out our contact form.
Delivery times:
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Partner store: Immediate pickup once payment is confirmed. Go to the store and provide your name or order reference. See store list
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Standard mail (Lettre verte): 2 to 10 business days
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Colissimo home delivery: 2 to 3 business days
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Mondial Relay: 3 to 10 business days
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Chronopost (home or pickup point): 1 to 2 business days